December 21, 2004

I'd've Split

Blawger Ann Althouse was Christmas shopping, and her Bar Association credit card (which no doubt carries perks of specific value to a lawyer) educed a particularly nasty lawyer joke. My low-end engineering background has taught me the value of negative feedback as a control strategy, and such behavior from a store clerk warrants negative feedback. Unless the purchases could not be made elsewhere, and the items were the exact presents to please loved ones, I would have cancelled the purchase and left in a noisy huff. Telling a person spending money at your business that their death would make the world a better place does not approach the realm of good customer relations, and teaching store clerks good customer relations would make the world a better place.

Posted by triticale at December 21, 2004 06:29 PM
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